Pre-Order Policy

1. What Is a Pre-Order?

A pre-order is a request to purchase a product that may not be available for immediate shipment or may need to be prepared, sourced or customized before it is ready.

Submitting a pre-order request form does not automatically complete your purchase or require immediate payment.

For products such as our Medical Wigs, Chomare Hair will first review the information and preferences you provide and contact you to confirm the specifications, price, required deposit and estimated completion time.

2. Medical Wig Pre-Orders

Our Medical Wig Pre-Order process allows you to tell us about your preferences, including:

• Hair texture
• Length
• Hair color
• Density
• Cap size
• Parting preference
• Glueless preference
• Head measurements
• Desired style and customization

You may also provide an inspiration image to help our team understand the look you would like.

After reviewing your request, the Chomare Hair team will contact you before a deposit is taken or the custom order is finalized.

3. Measurements & Customer Information

Where measurements are provided for a custom or made-to-order product, customers are responsible for providing measurements as accurately as possible.

If you are unsure how to take your measurements, please let us know before your order is finalized. Our team can provide guidance.

Chomare Hair may contact you if additional information or clarification is required before production begins.

4. Pricing & Deposits

Submitting a pre-order request does not guarantee a final price.

Where applicable, Chomare Hair will confirm the final product specifications, total price, required deposit and any remaining balance with you before your order is finalized.

Your order will only proceed once any required payment or deposit has been received and the specifications have been confirmed.

5. Estimated Completion Times

Estimated completion or delivery times will be communicated when your order is confirmed.

Because some products are sourced, customized or made to order, completion times may vary.

Any timeframe provided is an estimate unless Chomare Hair expressly confirms otherwise.

If a significant delay affects your order, we will make reasonable efforts to contact you using the contact information provided.

6. Changes to Your Pre-Order

If you need to change your specifications, please contact Chomare Hair as soon as possible.

We will try to accommodate reasonable changes before production, customization or sourcing begins.

Once work on a custom or made-to-order product has started, some changes may not be possible or may result in additional charges or changes to the estimated completion time.

7. Cancellations

Please contact Chomare Hair as soon as possible if you wish to cancel a pre-order.

Cancellation eligibility may depend on the stage of the order.

Once a custom or made-to-order product has entered production, customization or special sourcing, cancellation may be limited.

Any applicable cancellation, refund or store-credit options will be communicated based on the circumstances of the order and our Return Policy.

8. Custom & Made-to-Order Products

Products created or altered according to a customer's selected specifications may be treated differently from standard ready-to-ship products.

This may include products customized according to measurements, color, length, density, cap construction, cut, styling or other individual requests.

Before confirming a custom order, please carefully review the specifications provided to Chomare Hair.

9. Returns & Exchanges

Returns and exchanges are subject to the Chomare Hair Return Policy.

Custom, personalized or made-to-order products may have additional restrictions where permitted by applicable law.

Nothing in this Pre-Order Policy is intended to limit any rights you may have under applicable consumer protection laws.

10. Shipping

Once your order is completed and ready for dispatch, shipping will be handled in accordance with the Chomare Hair Shipping Policy.

Shipping time is separate from the estimated production or preparation time for a pre-order.

11. Insurance Documentation

For Medical Wig requests, customers may indicate that they require documentation for possible insurance reimbursement.

Customers are responsible for confirming coverage and reimbursement requirements directly with their insurance provider.

12. Communication

Please make sure the email address and phone number submitted with your pre-order are accurate.

We may use these details to contact you regarding specifications, measurements, pricing, deposits, production, completion or delivery of your order.

13. Acceptance of This Policy

By proceeding with a Chomare Hair pre-order after receiving and accepting the applicable order details, you acknowledge that you have reviewed this Pre-Order Policy together with any applicable Shipping and Return Policies.