Shipping Policy

1. Order Processing

After an order is placed and payment is successfully confirmed, Chomare Hair will begin preparing the order for shipment.

Processing time may vary depending on the product, availability, order volume and whether the item requires customization or special preparation.

Please note that processing time is separate from the time your shipment spends in transit with the delivery carrier.

2. Pre-Orders & Made-to-Order Products

Pre-order, custom and made-to-order products may require additional preparation or production time before they can be shipped.

Where applicable, an estimated completion time will be communicated when your order is confirmed.

This is particularly important for Medical Wigs and other products prepared according to customer-selected specifications.

3. Shipping & Delivery Estimates

Available shipping options and applicable delivery information may be presented during checkout or communicated when your order is confirmed.

Delivery estimates may vary according to your destination, carrier, shipping method and other circumstances affecting transportation.

Any delivery timeframe provided should be treated as an estimate unless expressly stated otherwise.

4. Shipping Costs

Applicable shipping charges may be calculated or displayed during checkout, or communicated before an order is finalized where necessary.

Shipping costs may vary based on factors such as destination, package size, shipping method and carrier.

5. How Shipping Works

Once your order is ready, the shipping process generally follows these steps:

6. Tracking Your Order

Where tracking is available, tracking information may be provided after your order has been dispatched.

Please allow time for the carrier's tracking system to update after shipping information is created.

If you have questions about the status of your shipment, please contact Chomare Hair with your order information.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your name, street address, apartment or unit number, city, postal code, country and other relevant delivery information before completing your purchase.

Chomare Hair is not responsible for delivery problems caused by incorrect or incomplete shipping information supplied by the customer, except where applicable law provides otherwise.

8. Address Changes

If you notice an error in your shipping address, contact Chomare Hair as soon as possible.

We will make reasonable efforts to update your information before the order is dispatched.

Once a shipment has been handed to the carrier, we may not be able to change or redirect the delivery address.

9. International Shipping

Where international shipping is available, delivery times and costs may vary depending on the destination and shipping provider.

International shipments may also be subject to customs procedures, import requirements, duties, taxes or other charges imposed by the destination country.

Customers should review any applicable import requirements for their destination before placing an international order.

10. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, brokerage fees or similar charges depending on the destination.

Unless expressly stated otherwise during checkout or order confirmation, these charges are separate from the product price and shipping charge.

Customs procedures may also affect delivery times.

11. Shipping Delays

While we aim to provide a smooth delivery experience, some delays may occur after an order has been dispatched.

Delays can result from carrier operations, weather, customs, transportation disruptions, peak shipping periods or other circumstances outside Chomare Hair's reasonable control.

If we become aware of a significant issue affecting your order, we will make reasonable efforts to provide available information.

12. Lost or Missing Packages

If your tracking information indicates a delivery problem or your package has not arrived as expected, please contact Chomare Hair.

We may ask you to provide your order number, delivery information and any relevant tracking details so that the issue can be reviewed.

Where appropriate, we may work with the applicable carrier to investigate the shipment.

13. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check the delivery area, household members, building management or other secure locations where the carrier may have left the package.

You may also need to contact the carrier using the tracking information provided.

If you still require assistance, contact Chomare Hair with your order and tracking information.

14. Damaged Packages

Please inspect your order after delivery.

If your package or product arrives damaged, contact Chomare Hair as soon as possible and provide your order details together with clear photographs of the packaging and affected item where appropriate.

Our team will review the information and advise you on the appropriate next steps.

15. Returns After Delivery

Shipping and delivery of an order does not automatically determine whether an item is eligible for return.

If you would like to return or exchange an item after delivery, please review our Return & Refund Policy and contact Chomare Hair before sending the product back.