CHOMARE HAIR · CUSTOMER CARE
Return & Refund Policy
We want you to feel confident when shopping with Chomare Hair. This policy explains how return requests, exchanges and refunds are handled, including important information for custom and made-to-order products.
Last updated: September 2026
Please contact Chomare Hair before sending any product back. Return eligibility may depend on the product, its condition, whether it has been customized and the circumstances of your order.
1. Return Eligibility
If you would like to request a return, please contact Chomare Hair as soon as possible after receiving your order.
To be considered for a return, the product should generally be in its original condition and should not have been worn, used, altered or damaged after delivery.
Return eligibility is subject to the type of product purchased and any customization or special-order requirements associated with it.
2. Condition of Returned Products
Products approved for return should be returned in the condition in which they were received, together with any original packaging, accessories or other items supplied with the order where applicable.
For hygiene, quality and safety reasons, products that show signs of wear, use or alteration may not qualify for return.
This may include products that have been:
- Worn or used
- Cut, trimmed or altered
- Colored, bleached or chemically treated
- Washed or restyled
- Damaged after delivery
- Modified from their original condition
3. Custom & Made-to-Order Products
Some Chomare Hair products may be custom-made, personalized, specially sourced or prepared according to customer-selected specifications.
This can include specifications such as:
- Hair texture
- Hair length
- Hair color
- Density
- Cap size or construction
- Measurements
- Hairline customization
- Cutting or styling
- Other customer-requested modifications
Custom, personalized and made-to-order products may have additional return, exchange or cancellation restrictions where permitted by applicable law.
Customers should carefully review and confirm their specifications before a custom order enters production.
4. Medical Wig Pre-Orders
Submitting a Medical Wig Pre-Order request does not automatically finalize an order or require immediate payment.
Chomare Hair will first review the customer's preferences and specifications before confirming the final price, required deposit and estimated completion time.
Once a Medical Wig order has been confirmed and customization or production has begun, cancellation, return or exchange options may be limited because the product is being prepared according to the customer's selected specifications.
Please review our Pre-Order Policy before confirming a Medical Wig or other made-to-order purchase.
5. Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If you believe your item arrived damaged, defective or different from the item you ordered, contact Chomare Hair as soon as possible after delivery.
When contacting us, please provide your order information and clear photographs showing the issue where appropriate.
Our team will review the information provided and advise you on the appropriate next steps.
6. How to Request a Return
Please do not send an item back before contacting Chomare Hair.
To request a return, contact our team with your order information, the reason for your request and any relevant photographs.
Contact Us
Contact Chomare Hair and provide your order details and reason for requesting a return.
Request Review
Our team will review your request and confirm whether the item is eligible for return.
Return Instructions
If approved, we will provide the applicable instructions for returning your product.
7. Unauthorized Returns
Products should not be returned without first receiving confirmation or instructions from Chomare Hair.
Items returned without prior authorization may not be accepted or processed.
8. Return Shipping
Where a return is approved, Chomare Hair will provide information about the applicable return process.
Responsibility for return shipping costs may depend on the reason for the return and the circumstances of the order.
If an item is confirmed to have been supplied incorrectly, damaged or defective, our team will advise you on the appropriate return arrangements.
9. Inspection of Returns
Approved returns may be inspected after they are received by Chomare Hair.
The inspection helps us confirm the condition of the product and whether it meets the applicable return requirements.
We will contact you if additional information is required during this review.
10. Refunds
Where a refund is approved, Chomare Hair will communicate the applicable refund arrangements with the customer.
Refund processing and the time it takes for funds to appear may also depend on the original payment method, bank or payment provider.
Any applicable deductions or non-refundable amounts associated with an order will be communicated where relevant and subject to applicable law.
11. Exchanges
If you would like to request an exchange, please contact Chomare Hair before returning the original item.
Exchange availability may depend on product eligibility, condition, customization and availability of the requested replacement.
Our team will advise you of the available options after reviewing your request.
12. Order Cancellations
If you need to cancel an order, please contact Chomare Hair as soon as possible.
Cancellation eligibility may depend on whether processing, sourcing, customization or production has already started.
Custom and made-to-order products may have additional cancellation restrictions once work on the order has begun.
13. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict or limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Need help with a return?
If you have questions about a return, refund, exchange or cancellation, contact the Chomare Hair team before sending your product back.
Contact Chomare Hair